About Pre-authorisation of Payment Cards by the Hotel
- What is a pre-authorisation?
When you make a reservation, there may be instances where
the hotel will contact your credit (or debit) card company
to confirm that the card you are using is valid and hasnít
been reported loss or stolen. At this time, they may also
check to see if the card has enough money to cover the
transaction. This is communicated in the form of a
pre-authorisation of up to the full amount of your
reservation. The hotel, however, will not proceed with the
charge. The time at which your card will be charged will
depend on the terms and conditions linked to your booking.
- What's the difference between a pre-authorisation and an actual charge to my credit card?
Pre-authorisations are common but are often confused with
actual charges. While in-store purchases are immediately
charged and deducted from your available balance,
pre-authorisations are temporary holds. The length of the
hold will vary, and your credit card company can advise how
they handle this.
- How will I know if my card has been pre-authorised?
Your available balance will be reduced temporarily by up to
the full amount of your reservation. You may also see
"pending transactions" on your credit card account summary.
If youíre not sure if your card had been pre-authorised,
both the hotel and your credit card company can verify this
- How long will the pre-authorisation hold affect my available balance?
Your card provider can better explain this, along with the
general terms and conditions associated with their
pre-authorisation procedures. These terms vary across the
board, so itís best to contact them for specific details.
- Will the hold always equal the exact amount of my reservation?
In most cases, the hotel will pre-authorise your card for
up to the full amount of your reservation. On occasion, you
may see an amount slightly higher than the rate shown on
our tariff. If this does happen, the hotel can explain why
this has occurred.
- On Departure the Hotel can cancel the Pre-authorisation
If you present the same card for your final payment and the
pre-authorisation credit card slip the hotel will cancel
the pre-authorisation to the same amount as pre-authorised.