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Photograph of the Beautiful Oak Panelled Drawing Room at Penmaenuchaf Hall Hotel, North Wales

 

Online Booking | Terms & Conditions

 
     
 

Booking Conditions

About Pre-authorisation of Payment Cards by the Hotel

  • What is a pre-authorisation?
    When you make a reservation, there may be instances where the hotel will contact your credit (or debit) card company to confirm that the card you are using is valid and hasnít been reported loss or stolen. At this time, they may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorisation of up to the full amount of your reservation. The hotel, however, will not proceed with the charge. The time at which your card will be charged will depend on the terms and conditions linked to your booking.
     
  • What's the difference between a pre-authorisation and an actual charge to my credit card?
    Pre-authorisations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorisations are temporary holds. The length of the hold will vary, and your credit card company can advise how they handle this.
     
  • How will I know if my card has been pre-authorised?
    Your available balance will be reduced temporarily by up to the full amount of your reservation. You may also see "pending transactions" on your credit card account summary. If youíre not sure if your card had been pre-authorised, both the hotel and your credit card company can verify this
     
  • How long will the pre-authorisation hold affect my available balance?
    Your card provider can better explain this, along with the general terms and conditions associated with their pre-authorisation procedures. These terms vary across the board, so itís best to contact them for specific details.
     
  • Will the hold always equal the exact amount of my reservation?
    In most cases, the hotel will pre-authorise your card for up to the full amount of your reservation. On occasion, you may see an amount slightly higher than the rate shown on our tariff. If this does happen, the hotel can explain why this has occurred.
     
  • On Departure the Hotel can cancel the Pre-authorisation
    If you present the same card for your final payment and the pre-authorisation credit card slip the hotel will cancel the pre-authorisation to the same amount as pre-authorised.
     

 

 
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Penmaenuchaf Hall Hotel
Penmaenpool
Dolgellau
Gwynedd
North Wales
LL40 1YB
t: 01341 422129
f: 01341 422787
relax@penhall.co.uk

 
Mawddach Estuary Walk, Snowdonia North Wales. Photo: Claire Carter.
 
 
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01341 422129
relax@penhall.co.uk
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AA Hotel of the Year Wales 2009-10

Condé Nast Johansens Most Excellent Country House 2011